Guest Booking. Built Around the Way Parks Work.
Back-office management and online booking in one system — designed for holiday parks and campsites.
Guest Booking at a Glance
Visual Scheduling
See your entire park on a timeline. Drag and drop bookings, spot gaps, and manage availability across every unit and site.
Online Booking
A fully branded booking experience that works on any device. Guests search availability, choose extras, and pay securely — all in your branding.
Channel Management
Full integration with Campsites and Pitchup. iCal availability sync with Booking.com, Airbnb, and other platforms.
Guest Records
Full guest profiles with booking history, payments, communications, and membership tracking. Everything you need to know in one place.
Payments and Finances
Take payments by card, cash, or BACS. Track deposits, balances, and refunds with a complete audit trail.
Pricing Your Way
Seasonal rates, stay-length pricing, party-size adjustments, and bulk updates via Excel. Set it up once and let the system do the work.
Automated Emails
Booking confirmations, arrival reminders, balance-due alerts, and post-stay review requests — all sent automatically with your branding.
Reporting
Arrivals, departures, occupancy, revenue, and outstanding balances. Plus a custom query builder for anything else you need.
Security
Role-based access, multi-factor authentication, and secure payment processing. Your data is protected and you control who sees what.
See Your Park. Manage Your Park.
The heart of Pitched Booking is a powerful visual scheduling grid. Every unit — caravan, lodge, chalet, glamping pod, touring pitch — is displayed on a timeline so you can instantly see availability, spot gaps, and act on opportunities.
- Drag and drop bookings to move or extend stays
- Colour-coded status indicators (confirmed, provisional, checked-in, checked-out)
- Filter by unit type, site, or availability
- Works across multiple sites from a single view
Create Bookings in Minutes
The booking wizard guides your team through every step — choose the accommodation, pick the dates, add extras, link the customer, and take payment. Everything is validated as they go, so new staff pick it up quickly and mistakes are caught before they happen.
Caravans, lodges, chalets, glamping pods, touring pitches, seasonal lets — whatever your park offers, each unit type has its own features, images, capacity rules, and pricing.
Your Online Booking. Your Brand.
Your online booking is fully branded to your park — your colours, your logo, your style. Guests search availability, choose extras, enter their details, and pay securely, all on any device. Returning guests can log in to view past bookings, make payments, and rebook in seconds.
Built-in Google Analytics and Tag Manager integration means you can see exactly where guests convert or drop off — so you can keep improving.
Reach More Guests Through the Channels That Matter
Pitched Booking connects your park to the booking channels your guests are already using — with full integration where it counts and availability sync for everything else.
Full Integration
Campsites & Pitchup
- Real-time availability and pricing sync in both directions
- Bookings imported with full guest details and party information
- Channel bookings appear on your grid just like direct ones
iCal Sync
Booking.com, Airbnb & Others
- Availability sync to prevent double bookings
- Works with any iCal-compatible platform
iCal syncs availability only — it does not sync pricing or guest details.
Pricing That Runs Itself
Set your seasonal rates, stay-length pricing, and party-size adjustments — then let Pitched Booking handle the rest. Prices update automatically as seasons change, and you can make bulk updates via Excel when you need to.
- Peak, off-peak, shoulder, and bank holiday seasons
- 3-night, 7-night, 14-night stays — or any custom duration
- Supplements and discounts based on adults, children, and pets
- Deposit rules per accommodation type
- Automated balance reminders to keep your cashflow healthy
- Every payment, invoice, and refund tracked against the booking
Know Your Guests. Bring Them Back.
Every guest has a full profile — contact details, booking history, payments, communications, and membership status. Your team can see at a glance who they are dealing with, what they have booked before, and what they are interested in.
Automatic duplicate detection keeps your data clean, and marketing opt-in tracking keeps you compliant. Add custom fields to capture anything else that matters to your park.
The Right Email at the Right Time
Design your emails with our drag-and-drop template builder — no code needed. Guest names, booking dates, and balances are pulled in automatically. Set up your triggers once and Pitched Booking sends confirmations, arrival reminders, balance-due alerts, and post-stay review requests without your team lifting a finger.
The Numbers You Need, When You Need Them
Your dashboard shows today's arrivals, departures, occupancy, revenue, and outstanding balances at a glance. Need something more specific? The custom query builder lets you create your own reports and export to Excel.
Your Data Is Safe With Us
Role-based access means your team only sees what they need to. Multi-factor authentication, secure payment processing through Stripe and Shuttle Global, and full encryption keep everything protected. You stay in control of who has access and what they can do.
Ready to See Pitched Booking in Action?
Book a free, no-obligation demo. Most demos take around 30 minutes.
Book Your Free Demo